The Ultimate Mobile Experience for Genesys Cloud Associate
Extend Genesys Cloud experience orchestration to your entire field workforce
Genesys Cloud runs your contact center. Mobile Office runs everything beyond it. We turn every field sales rep, private banker, home nurse, and service technician into a Genesys Cloud Associate. With our mobile app, you make every interaction outside the contact center count. Available on iOS and Android.
25K+
Onboarded users
5.0
Average rating out of 5
Accross all our solutions on several CCaaS platforms
Why choose Mobile Office for Genesys Cloud Associate?
We're built for impact, beyond the contact center. And we care about your success.
Seamless mobile experience
An intuitive experience that empowers field teams to adopt Genesys Cloud Associate quickly, without heavy training or complexity.
97% adoption rate by salespeople across all car dealerships.
60% faster deployment
Get up and running fast with a streamlined, ready-to-go setup and dedicated support, reducing time, cost, and effort.
500+ branch workers deployed in 15 days.
AI-First
Designed to leverage AI from day one, helping organizations deliver smarter, more personalized experiences at scale.
Human validated AI summaries of all relationship managers interactions
One journey, every channel
One customer, one conversation. Your field workers live inside the same journey, across voice, SMS, and WhatsApp. No dropped context, no parallel tools, no broken handoffs.
Compliance without office borders
Compliance, without blind spots. The highest-risk conversations happen outside your contact center. Mobile Office captures them all in Genesys, so your governance applies to every customer-facing role.
More data, better AI
Train your AI on the full customer journey. Agentic orchestration is only as smart as its data. Mobile Office streams every field interaction into Genesys AI, not just the 30% your contact center sees.
Integrations
Easily integrate with your system of choice, from Salesforce and Microsoft Dynamics to ServiceNow and Hubspot to ensure no context is lost
Discover Mobile Office
An intuitive mobile experience for Genesys Cloud Associate that your field employees will love.
Industry use cases
Mobile Office provides benefits in almost every industry. Key industries highlighted below.
Mobile Office pricing depends on your underlying user license (Genesys Cloud 1–4 or Communicate, named/hourly interacting or concurrent) and your chosen payment model. Billing is handled directly through AppFoundry, the Genesys solutions marketplace.
A simple extension of Genesys Cloud, empowering the usage even though you're not at the desk.
Linus R.
We appreciate the efforts that the Mobile Office team has taken. It’s encouraging to see the positive feedback from users and a clear action plan outlined.
Amal A.
Thank you for extremely quick support and responses to our queries.
Maria M.
The responsiveness of the development team and their commitment to continuous improvement really stand out.
Mohamed A.
Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless.
Johanne I.
We're experiencing no issues at all and are very satisfied with the product.
Alexandra M.
I have used Genesys for years and being chained to your computer to answer calls on your laptop is quite frustrating. Mobile office solves this issue.
Aaron K.
Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers.
Olle B.
Great Service, Thanks again!
Christian S.
